The suspension is necessary for the department to proceed with claims adjudication for PUA applicants whose applications have not been processed due to errors or incomplete information; to audit overpayments; conduct appeals; and for fraud detection purposes.
All PUA claimants who have pre-registered for appointments prior to the change in operations will be allowed to walk in for their scheduled appointments only up to October 14, 2020.
The department is still accepting initial applications and weekly claims certification submissions via online (Hiremarianas.com) or at DOL building #1334 and will consider in-person appointments depending on the nature of the request.
Due to the change in PUA operations, the department has revamped its email and Call Center operations. All individuals with PUA claims inquiries are encouraged to email info@puamarianas.com or call the following numbers for inquiries on their claims (hours of operation M-F, 8 a.m. to 4 p.m., except on local or federal holidays):
322-8870
322-8871
322-8872
322-8873
322-8874
322-8876
322-8877
322-8878
322-8879
322-8890
989-9190
989-9192
989-9193
989-9194
Additional DOL telephone lines:
- Administrative Services
664-3196/322-9947
- Division of Employment Services
323-9994/9995
- Enforcement
322-9940/9941
- Benefits Payments Control Unit
322-9943/9944
- PUA Fraud Hotline
989-9095
- Administrative Hearing Office
664-3290/3291
- OSHA
664-3156/3157
- WIA
664-1708/1709
As of September, the Pandemic Unemployment Assistance and Federal Pandemic Unemployment programs had nearly 6,000 PUA applicants and disbursed more than $80 million in benefits.
The department is reminding PUA applicants that they should continue to apply for the PUA program each week, only if they are still unemployed, furloughed, or have reduced working hours due to the economic impact of Covid-19.
For more information, contact the PUA Call Center at the numbers listed or send an email to info@puamarianas.com
