(OVR) — On Thursday, Feb. 18, 2021, Office of Vocational Rehabilitation Executive Director Maryann Borja-Arriola, administrative operations specialist Arlene Reyes, planner Tiava To'omata and Pre-Employment Transition Services or Pre-ETS coordinator Samuel Santos met with IT&E customer service manager Janice Tenorio.

They discussed the challenges that employees face in the customer service industry as well as the effective and efficient ways to combat them. They also talked about the various programs and services that OVR has to offer people with disabilities in the workforce.

“We look forward to our new partnership with IT&E!” Borja-Arriola said.

On Wednesday, Feb. 17, 2021, Borja-Arriola and OVR staffers Shana Iguel, Tianna Villagomez and Tiava To'omata met with Herman's Modern Bakery general manager Annie Hayes to present a Cricut machine to OVR consumer and Herman’s Modern Bakery employee Maria Guerrero and her mother, Marissa Flores.

The Cricut machine is used to create crafts and other creative items and designs to assist Maria in her employment as a cookie decorator. It comes with all sorts of tools and supplies, all prepared and ready to go! Maria expressed her excitement on learning the ins and outs of the machine that will assist her with her employment.

In addition, OVR was able to check on its very first paid work experience trainee under the Pre-Employment Transition Services or Pre-ETS program, Virgie Elis!

According to Herman’s Modern Bakery general manager Annie Hayes, Virgie has been doing a great job so far and they look forward to her continuing her training at Herman's Modern Bakery.

Virgie, likewise, has been enjoying this new learning experience as she gets to work hands-on with very helpful staff.

“OVR extends our appreciation to Herman's Modern Bakery for continuously being one of our stellar business partners and for employing and training people with disabilities,” Borja-Arriola said.

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